FAQs


1) What is the return policy?

  • Returns are accepted within 14 days of delivery. If you would like to return a product, please send us a message on this link with the title "Return Request" along with the name and email you used to make the purchase. Buyer is the responsible for return shipping (we are based in the US). Refund will be issued within 5 business days after we receive the product. So, you can shop with confidence and without worry.

2) How much is shipping?

  • All of our items ship for free.

3) How long does it take for an item to ship?

  • The delivery time can vary based on the item, but they are usually delivered under 3 weeks. Once the shipping label has been created or the order has been shipped, you will receive an email with a tracking number. It can take a few days for the carrier to receive and update the tracking information, so it could take a few days before tracking information is available. If you are in the US, you can track via this link (USPS). For other countries, use this link.

4) Do you ship worldwide?

  • Sorry, as of this moment, we are only shipping within the United States and Australia. However, we plan on shipping to European countries in the near future. So make sure to sign up for our email list to get notified.

5) Is there a sales tax?

  • Unless you are ordering from Texas, there is no sales tax or any other fees. The price you see for the item(s) is all you will pay. 

6) Is it possible to cancel an order?

  • If you have placed an order that you would like to cancel, please send us a message with a request to cancel along with the name and email used to make the purchase. Do this as early as possible because we cannot cancel orders once they have already been processed and/or shipped. Of course, if it's not possible to cancel, you will still be able to return the item once you receive it. 

7) I have a question not listed here, how do I contact you?

  • You can contact us for any question you may have through our contact page.  If you have a question about a particular order, please send us a message along with the name and email used to make the purchase.

8) Do you sell in bulk? Is there a discount?

  • Yes, we do sell in bulk. Yes, there is a discount. Some items sell for as low as $7 per piece and some sell at over 50% discount. This can vary depending on the item. So, if you are interested in ordering in large quantities, please send us a message and we can provide you pricing options and find the best offer to suit your needs.